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GTE

Florida

Unbundled Network Element (UNE) Non-Recurring

Cost

Study

F--

Ordering Function

This section addresses the costs of the non-recumng activities to pre-order and order

Local Wholesale and Network Wholesale

UNEs,

UNE-Ps, and other services the CLEC

may request with its order.

There are three centers involved in processing Local Service Requests

(LSRs)

and Access

Service Requests (ASRs):

The National Open Market Center (NOMC) serves as the single point of contact for

pre-ordering and ordering local network

UNEs.

The NOMC offices are located in

Durham, North Carolina, Ft. Wayne, Indiana, and Coeur d’Alene, Idaho.

There is an off-line group within the National Access Subscription Services Center

(NASSC) in San Angelo, Texas, responsible for entering all faxed LSRs (Manual

Orders) into SIGS. Once the Manual Order is in SIGS, the NOMC is responsible for

the rest

the order processing.

The National Access Customer Center (NACC) processes all ASRs for the Network

Wholesale

UNEs.

Ordering

Cost

Methodolopy

GTE’s cost team documented the pre-ordering and ordering process flows in the NOMC,

NASSC, and NACC. (See Appendix Tab 15 for Process Flow Diagrams.) The process

flows take into account system enhancements that will eliminate or modify work done by

the Service Representatives.

The Pre-ordering and Ordering

NRCs

were developed from work sampling studies, time-

and-motion studies, and estimates from Subject Matter Experts (SMEs).

The cost team used the most current Loaded Labor Rates for each of the workgroups.

(See Appendix Tab

for Loaded Labor Rates.) The cost team calculated the costs for

each type of

UNE

order using the standard non-recurring cost calculation

Activity Time

Probability

Labor Rate

Cost

The process flows, data collection, and cost calculations for each of these centers are

discussed below.

NOMC

The NOMC is staffed with Service Representatives who are involved in varying degrees

with CLECs’ pre-orders and orders. The LSR processing mode (manual, semi-

mechanized, or mechanized) used by the CLEC and the complexity of the order

determine the involvement of GTE’s Service Representative in the pre-ordering and

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